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    Refund Policy

    Payment Methods

    We accept Visa, Mastercard, Discover, American Express, PayPal, and our site's loyalty points as payment. All payments are processed securely using SSL encryption technology to protect your personal and financial information.

    Return Policy for Equipment and Merchandise

    Returns are accepted only for equipment and merchandise that is new, unopened, and in its original packaging. All returns must be initiated within 10 days of the purchase date. Before returning any items, please contact us through our Contact Page to receive return instructions. Our team will guide you through the process to ensure a smooth and efficient return. Returns initiated without prior contact may not be accepted. A 25% restocking fee will be applied to all returned items that meet these conditions. Customers are responsible for all return shipping costs unless the return is due to a product defect or our error.

    Non-Returnable Items

    Due to the perishable nature of our coffee products, we are unable to accept returns or offer refunds on any coffee beans or ground coffee once they have been shipped. Please contact us before purchasing if you have any questions about a product.

    Backordered Items

    Occasionally, some items may be temporarily out of stock. If a product you ordered is on backorder, we will notify you promptly and ship the item as soon as it becomes available. You will have the option to wait for the item, substitute it with a similar product, or cancel the item for a refund.

    Refund Processing

    Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 5–7 business days and automatically applied to your original payment method. If you have not received your refund after this time, please contact us for further assistance.

    Need Help?

    If you experience any issues with your order or have additional questions about our Refund Policy, please contact us at 1-800-299-9016 or visit our Contact Page at https://www.neighborscoffeeroasters.com/contact-us/. We are happy to assist you.